Outsourcing & Servicer Structure

Challenges

• A multitude of individual service provider contracts for a heterogeneous portfolio, various types of usage, building sizes, owner structures and core business requirements
• Non-transparent structures regarding quality, outsourcing & service levels, location specifics (legal restrictions, investments, costs, provider)
• Local facility management responsibilities

Project approach

• Execution of portfolio analysis regarding locations, outsourcing-level with bounded resources, servicer structures, current costs (baselining)
• Formation of clusters: geographic (location types, regions, countries), services (activities, qualities), potentials (costs, bundling, required actions)
• Deduction facility management strategy: cluster-specific outsourcing lines and services, bundling of services, steering model, assignment strategy
• Preparation of assignment: detailed cost recording for locations in focus, determination price strategy (e.g.: GMP-Model)

Results

• Optimisation of internal organisation & processes
• Efficient servicer controlling
• Transparency regarding locations, processes, costs
• Ensuring of adequate quality levels for end users
• Granting of global minimum standards for risk avoidance
• Cost savings