Outsourcing & Servicer Structure
Challenges
A multitude of individual service provider contracts for a heterogeneous portfolio, various types of usage, building sizes, owner structures and core business requirements
Non-transparent structures regarding quality, outsourcing & service levels, location specifics (legal restrictions, investments, costs, provider)
Local facility management responsibilities
Project approach
Execution of portfolio analysis regarding locations, outsourcing-level with bounded resources, servicer structures, current costs (baselining)
Formation of clusters: geographic (location types, regions, countries), services (activities, qualities), potentials (costs, bundling, required actions)
Deduction facility management strategy: cluster-specific outsourcing lines and services, bundling of services, steering model, assignment strategy
Preparation of assignment: detailed cost recording for locations in focus, determination price strategy (e.g.: GMP-Model)
Results
Optimisation of internal organisation & processes
Efficient servicer controlling
Transparency regarding locations, processes, costs
Ensuring of adequate quality levels for end users
Granting of global minimum standards for risk avoidance
Cost savings