Organisation procedures
Challenges
- Non-transparent and heterogeneous structures regarding quality, outsourcing & service level, location specifics
- Increasing importance and requirements regarding compliance
Project approach
- Deduction of processes along pending tasks and existing organisation
- Definition of interfaces in the Group and to external service providers
- Documentation of processes and course of action according to role
- Preparation of reporting, documents and tools
- Co-ordination of processes
Results
- Simple processes enabling individual decisions in the regions
- Defined responsibilities and interfaces are transparent
- Ensuring of global minimum standards for the avoidance of risks as well as compliance
- Optimised application of resources