Organisation procedures

Challenges

• Non-transparent and heterogeneous structures regarding quality, outsourcing & service level, location specifics
• Increasing importance and requirements regarding compliance

Project approach

• Deduction of processes along pending tasks and existing organisation
• Definition of interfaces in the Group and to external service providers
• Documentation of processes and course of action according to role
• Preparation of reporting, documents and tools
• Co-ordination of processes

Results

• Simple processes enabling individual decisions in the regions
• Defined responsibilities and interfaces are transparent
• Ensuring of global minimum standards for the avoidance of risks as well as compliance
• Optimised application of resources