Outsourcing & Service Provider Strategy
Challenges
- Non-transparent structures regarding quality, outsourcing & service level, location specifics (legal restrictions, investments, costs, provider)
- Heterogeneous service provider structures
Project approach
- Resourceful execution of portfolio analysis regarding locations, outsourcing level with bound resources, service provider structure, current costs
- Formation of clusters: geographic (locations, regions, countries), services (activities, quality), potentials (costs, bundling, required action)
- Deduction facility management strategy: cluster specific outsourcing lines and services, bundling of services, steering model, awarding strategy
- Preparation of awarding: detailed cost recording for locations in focus, determination price strategy (e.g.: GMP-Model)
Results
- Optimisation of internal organisation & processes
- Efficient service provider controlling
- Transparency regarding locations, processes, costs
- Ensuring of adequate quality levels
- Cost saving