Best Practice Organisation

Challenges

• The increasing requirements of asset manager regarding process efficiency, transparency and reporting (extend, frequency) require a permanent optimisation of the organisation
• Role and self-perception of the relevant functions property management, technology, administration/accounting and key account management with their various responsibilities within the real estate management process are often not developed enough and contradictory

Project approach

• Analysis of existing roles and task scopes as well as instruments accompanying processes
• Observation of interfaces and the specific principal-agent relationship to the relevant parties involved in the process
• Contribution of outside-in best practice experience and determination of individual gaps
• Preparation of target image and corresponding spheres of activities
• Definition of required instruments accompanying processes

Results

• New structure and process map
• Corresponding role images corresponding to the tasks of the customer (asset manager)
• Detailed target task profiles and if applicable respective process model
• Spheres of activity/measurement plans for supporting instruments and tools (key words: standards and digitalisation)